Raise the issue with the operator

Use the operator’s verified complaints channel and the procedure in its approved game rules. The Gambling Act requires those rules to address complaint and claim procedures and deadlines. Do not assume the same deadline applies to every case.

  1. Record the account and bet reference, transaction date and amount.
  2. Save the relevant rules, payment confirmation and correspondence.
  3. Describe the problem and the outcome you are requesting.
  4. Ask for a written response and complaint reference.

Do not publish your account credentials or send identity documents to this website.

Get help with an individual consumer dispute

UOKiK’s consumer-assistance page helps you find advice, including local consumer ombudsmen. An adviser can help you understand the available route for your particular dispute. UOKiK’s collective consumer-protection role is separate from deciding every individual payout claim.

For an unresolved withdrawal, also check the steps in our payments guide.

Report suspected unlawful activity

The National Revenue Administration accepts reports of irregularities through its official reporting form and the free national intervention number 800 060 000, available around the clock. Reporting information to KAS is not a guarantee that a private debt or disputed winning will be recovered.

For an address you do not recognise, use the Ministry’s records and website checker. A missing result in our dataset alone does not establish an offence.

Privacy concerns and editorial corrections

Raise an account-data concern with the relevant operator or data controller first; UODO explains your rights and complaint options. For mistakes in this directory, email [email protected] with the page and official evidence. Betting.org.pl cannot change an operator’s account or issue a refund.